S'inscrire
Training · Our services

Emotional intelligence

Understand, express and regulate emotions to decide better, communicate better and work better together.

Register my needsSee the content

Our key to transformation: neuroscience and cognitive-behavioural approaches.

Human first!

Participants gathered at a SMARTE Coaching training course
Do you recognise this situation?

The warning signs

  • Impulsive reactions that damage working relationships
  • Tense exchanges with customers or between colleagues
  • Difficulty receiving criticism or giving it
  • Managers who are at the mercy of their team’s emotions
  • Emotional fatigue setting in

Who is it for?

  • Managers and team leaders
  • Customer-facing teams
  • Executives
  • Any employee, whatever their role
The programme

What your teams will learn

01Understanding emotionsWhat happens in the brain when an emotion arises.
02Self-awarenessRecognise your emotions and their triggers.
03Self-controlRegulate your reactions, even under tension.
04EmpathyUnderstand what the other person is experiencing in order to respond better.
05Working relationshipsCommunicate with the right tone and defuse tensions.
How it works

A 4-step approach

We always start from your real situation, and we measure what has changed at the end.

Practical arrangements

  • Talk, workshop or training course, depending on your needs
  • On your premises, in person
  • Practical exercises and role plays
  • Content adapted to your sector and your teams

Diagnosis

An interview and, if needed, the SMARTE Index to understand your situation.

Intervention

The format suited to your audience and your goals.

Measurement

A review to put objective figures on the progress made.

Follow-up

A follow-up meeting to anchor the changes.

Free guide: “How to manage my emotions in difficult moments with neuroscience”, a 5-step method and 7 days of exercises.

Download my free guide“How to manage my emotions”
Our key to transformation

Neuroscience at the service of your teams

Our work draws on neuroscience and cognitive-behavioural approaches: understand how the brain reacts, unlock what holds people back, then anchor new habits that last.

What you gain

Concrete results

  • Calmer, more effective exchanges
  • Decisions less driven by the emotion of the moment
  • A better relationship with customers
  • A calmer working atmosphere
Going further

The Professional Resilience programme

This programme takes the work deeper around the six SMARTE pillars, over a period tailored to your needs, with a four-level certification.

Discover the programme →
Cover of the guide “How to manage my emotions”
Free guide

How to manage my emotions in difficult moments with neuroscience

A 5-step method and a 7-day programme, by Coach Achille SATIEU, certified NeuroCoach. Get it right away, free of charge.

Download my free guide“How to manage my emotions”

Let’s talk about your situation

A free 30-minute discovery session to understand your needs and suggest the right format. WhatsApp: +237 699 41 57 49

First step: register your needs in 4 minutes. You will be directed to the most suitable service.

Human first!

Register my needs
← Public speaking coachingAll servicesStress management →

L’alliance du Coaching, du Leadership et du Digital pour révéler votre potentiel et accélérer votre réussite.

Facebook-f Linkedin-in Whatsapp

Adresse

Email

Téléphone

Navigation

Ressources

Parlons de votre transformation

Une séance découverte gratuite de 30 minutes pour identifier le parcours fait pour vous. L’humain d’abord, Human first !

Nous contacter

© 2026 SMARTE Coaching – Tous droits réservés.

Install the SMARTE Coaching app

Free · one tap from your home screen

SMARTE Coaching app

Your resilience coach, always in your pocket

Install the free app: resilience test, programmes, certifications and contact, one tap away from your home screen.

Free · Android and iPhone