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Workplace conflict management

Turn tensions into agreements, before they cost your teams and your results dearly.

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Our key to transformation: neuroscience and cognitive-behavioural approaches.

Human first!

A manager talking with their team in a meeting
Do you recognise this situation?

The warning signs

  • Disagreements that escalate and become personal
  • Things left unsaid that poison the atmosphere
  • Managers who avoid difficult conversations
  • Conflicts between departments that slow work down
  • Tensions with customers or partners

Who is it for?

  • Managers and team leaders
  • Human resources managers
  • Teams under tension
  • Customer-facing employees
The programme

What your teams will learn

01Understanding a conflictWhere it comes from and why it gets worse.
02DefusingListen, ask questions and bring the tension down.
03Being assertive with respectSay difficult things with clarity and calm.
04The manager’s roleStep in at the right time, as a fair third party.
05Seeking agreementFind a way forward that everyone can accept.
06PreventingSet team rules that stop conflicts from recurring.
How it works

A 4-step approach

We always start from your real situation, and we measure what has changed at the end.

Practical arrangements

  • Talk, workshop or training course, depending on your needs
  • On your premises, in person
  • Role plays based on real cases
  • Content adapted to your sector and your teams

Diagnosis

An interview and, if needed, the SMARTE Index to understand your situation.

Intervention

The format suited to your audience and your goals.

Measurement

A review to put objective figures on the progress made.

Follow-up

A follow-up meeting to anchor the changes.

Free guide: “How to manage my emotions in difficult moments with neuroscience”, a 5-step method and 7 days of exercises.

Download my free guide“How to manage my emotions”
Our key to transformation

Neuroscience at the service of your teams

Our work draws on neuroscience and cognitive-behavioural approaches: understand how the brain reacts, unlock what holds people back, then anchor new habits that last.

What you gain

Concrete results

  • Tensions dealt with early, before they set in
  • Managers at ease in difficult conversations
  • Better cooperation between departments
  • A healthier working atmosphere
Going further

The Professional Resilience programme

This programme takes the work deeper around the six SMARTE pillars, over a period tailored to your needs, with a four-level certification.

Discover the programme →
Cover of the guide “How to manage my emotions”
Free guide

How to manage my emotions in difficult moments with neuroscience

A 5-step method and a 7-day programme, by Coach Achille SATIEU, certified NeuroCoach. Get it right away, free of charge.

Download my free guide“How to manage my emotions”

Let’s talk about your situation

A free 30-minute discovery session to understand your needs and suggest the right format. WhatsApp: +237 699 41 57 49

First step: register your needs in 4 minutes. You will be directed to the most suitable service.

Human first!

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Une séance découverte gratuite de 30 minutes pour identifier le parcours fait pour vous. L’humain d’abord, Human first !

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